Privacy Policy

1. Overview

NeoCabinets ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and contact us for services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

We may collect the following personal information:

• Contact information — name, email address, phone number, and mailing address
• Project information — details you provide in quote requests, consultation bookings, or inquiry forms
• Usage data — pages visited, time on site, browser type, and IP address collected automatically via analytics tools
• Communications — records of correspondence between you and NeoCabinets

We do not collect sensitive personal information such as financial account details, government ID numbers, or health information through this website.

3. How We Use Your Information

We use your personal information to:

• Respond to inquiries and quote requests
• Schedule and conduct consultations
• Prepare proposals and project agreements
• Communicate about your project
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Collection

We collect personal information with your consent — typically provided when you submit a contact or quote form — or where necessary to fulfill a contract or respond to a pre-contractual request.

5. Disclosure of Your Information

We may share your information with:

• Service providers — third-party tools we use to operate our website and business (email, CRM, analytics), bound by confidentiality obligations
• Legal and regulatory bodies — where required by law, court order, or regulatory authority
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

We do not disclose your information to any other third parties without your express consent.

6. Google Analytics

This website uses Google Analytics to collect anonymized usage data. This data helps us understand how visitors interact with our site. Google may process this data on servers outside Canada. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7. Cookies

Our website uses cookies and similar technologies to maintain session state and collect analytics data. You may disable cookies in your browser settings, though some functionality may be affected.

8. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. Inquiry and quote data is typically retained for up to three years. You may request deletion at any time (see Section 10).

9. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under PIPEDA, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate information be corrected
• Withdrawal of consent — withdraw consent to collection or use at any time, subject to legal or contractual restrictions
• Deletion — request that your personal information be deleted, where no legal obligation requires us to retain it

To exercise any of these rights, contact us at the address below. We will respond within 30 days.

11. Cross-Border Transfers

Some of our service providers (including Google Analytics and email platforms) may process data outside Canada. Where this occurs, we take reasonable steps to ensure your information receives comparable protection to that required under Canadian law.

12. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the revised Policy.

14. Contact & Complaints

For privacy-related questions, access requests, or complaints, contact us at:

NeoCabinets
info@neocabinets.ca

If you are unsatisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca or the Information and Privacy Commissioner of Ontario at ipc.on.ca.